At Fit Life Shop, we fuel your performance both in and out of the gym. Our shipping and returns policies are designed with the same precision as your supplement regimen – efficient, transparent, and results-driven.

SHIPPING INFORMATION

Global Delivery for Athletes Worldwide

We ship to most countries (excluding certain Asian/remote regions) because peak performance knows no borders.

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your package ships.

Shipping Options

Standard Shipping (DHL/FedEx): $12.95
Delivery within 10-15 business days after shipment

Free Shipping (EMS): For orders over $50
Delivery within 15-25 business days after shipment

Note: International shipments may be subject to customs fees which are the customer’s responsibility.

OUR RETURN PROMISE

We stand behind our premium supplements with a 15-day return window from delivery date. Your satisfaction drives our passion for performance nutrition.

Eligibility Requirements

  • Items must be unopened in original packaging with seals intact
  • Proof of purchase required (order number or receipt)
  • Return initiated within 15 days of delivery
  • Products must be in resalable condition

NON-RETURNABLE ITEMS

For health and safety reasons, we cannot accept returns for:

  • Opened containers of protein powders (Beef Protein, Casein Protein, Mass Gainers)
  • Any opened supplement that cannot be resold (Amino Acids & BCAAs, Creatine, Fat Burners)
  • Personal care items related to Libido Support or Hormonal Balance

STEP-BY-STEP RETURN PROCESS

  1. Contact Our Team: Email [email protected] within 15 days of delivery
  2. Provide Details: Include your order number, product details, and reason for return
  3. Receive Authorization: We’ll respond within 24 hours (weekdays) with return instructions
  4. Ship Your Return: Send the unused product to:
    Fit Life Shop Returns
    455 Raccoon Run
    Seattle, US 98116
  5. Processing: Allow 3-5 business days for inspection upon receipt

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

REFUND TIMELINE & METHOD

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    – Credit/Debit Cards: 5-10 business days after processing
    – PayPal: 3-5 business days after processing

Note: International refunds may take additional time depending on your financial institution.

EXCHANGE PROCESS

Want to swap for a different supplement stack? We’ve got you covered:

  1. Follow the standard return process above
  2. Clearly state your desired exchange product in your email
  3. We’ll ship your new product once the return is received and approved

For exchanges of higher value, you’ll be charged the difference. For lower value exchanges, we’ll refund the difference.

DAMAGED OR INCORRECT ITEMS

If you receive damaged or incorrect items, contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange for a replacement or refund without requiring return of the damaged goods.

INTERNATIONAL RETURNS

For our global athletes:

  • You’re responsible for any customs fees or import taxes on returned items
  • Return shipping costs are not refundable
  • Allow additional time for international shipping processing

QUESTIONS?

Our fitness-savvy support team is ready to assist at [email protected]. Typical response time is 24 hours (excluding weekends).

Remember – just like perfecting your supplement timing, attention to detail ensures a smooth return process. We appreciate your trust in Fit Life Shop for your performance nutrition needs.